Privacy Policy

Jamie Anthony Therapy is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information.

You can access the full APP guidelines from the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that identifies an individual. This may include:

Names
Addresses
Email addresses
Phone and facsimile numbers

We collect Personal Information through various means including:

In-person interviews
Correspondence
Phone calls and emails
Our website: www.jamieanthonytherapy.com.au
Third-party services and cookies
Publicly available sources

We collect this information to provide our services, communicate with you, and for occasional marketing. You may unsubscribe from our marketing list at any time by contacting us in writing.

We will, where appropriate, inform you why we are collecting particular information and how it will be used.

Sensitive Information

Under the Privacy Act, Sensitive Information includes data such as your:

Health information
Racial or ethnic origin
Religious beliefs
Political opinions
Criminal record

Sensitive Information is only collected and used:

For the primary purpose it was obtained
For directly related secondary purposes
With your consent, or
As required or authorised by law

We only collect sensitive health information when it is reasonably necessary to deliver therapeutic services, and with your informed consent.

Third Parties

When practical, we collect Personal Information directly from you. In some instances, we may receive information from third parties (e.g. referral sources). In such cases, we will take reasonable steps to notify you of this.

Disclosure of Personal Information

Your Personal Information may be disclosed:

With your consent
Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a secure manner to protect it from misuse, loss, or unauthorised access.

When no longer required, we take reasonable steps to destroy or permanently de-identify your Personal Information. However, most information is retained for a minimum of 7 years, as is standard for clinical records.

Access and Correction

You may request access to the Personal Information we hold about you. We may require identification before releasing this information. There is no fee for access, though we may charge a small administrative fee for copies.

If your Personal Information is inaccurate or outdated, please contact us so we can update it.

Maintaining Accurate Information

We make reasonable efforts to ensure your information is accurate, complete, and up-to-date. Please inform us of any changes as soon as possible to help us maintain accuracy in our records.

Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to improve user experience and analyse site usage. You can disable cookies in your browser settings if you prefer not to allow this.

Children’s Privacy

We do not knowingly collect Personal Information from children under the age of 16 without the consent of a parent or guardian.

Data Breach Notification

If a data breach occurs that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches (NDB) scheme by promptly notifying affected individuals and the OAIC.

Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.

Complaints and Enquiries

If you have questions or complaints about this Privacy Policy, please contact us:

📧 jamieanthonytherapy@gmail.com
📞 +61 466 046 291